Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Return
- Initiate your return through our Returns Center at lacewomens.com
- Pack your items securely in the original packaging
- Ship your return using the provided return label
Refund Processing
- Refunds will be issued to the original payment method
- Please allow 7-10 business days for processing after we receive your return
- Shipping costs are non-refundable
Exchanges
We currently offer size exchanges for most items. To exchange:
- Return your original item following our standard return process
- Place a new order for the desired size
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance merchandise
- Special promotion items
- Personalized/custom products
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will arrange for replacement or refund
International Returns
International customers are responsible for:
- Return shipping costs
- Any applicable customs fees
- Original shipping charges are non-refundable
Store Credit Option
You may choose to receive store credit instead of a refund. Store credit:
- Never expires
- Can be used for future purchases
- Will be issued via email
Return Exceptions
We reserve the right to refuse returns that:
- Show signs of wear or damage
- Are missing tags or original packaging
- Are returned after 30 days
Questions?
For any questions about our refund policy, please visit our Help Center at lacewomens.com.